📌 Refund & Returns Policy

At Artisan Anthology, we want you to be completely satisfied with your purchase. Because our products are digital assets delivered via internet download, we have established the following policy to remain transparent and compliant with global consumer protection standards .

1. Digital Product Nature

All products sold on artisananthology.xyz are digital templates and assets. No physical goods will be shipped to your address. This means:

• There are no shipping costs.
• There is no delivery transit time (Instant Access).
• There are no physical returns required.

2. Refund Eligibility

We offer a 14-day money-back guarantee under the following conditions:

• Technical Defects: The file is corrupted, or the access link provided does not work after troubleshooting with our support team.
• Misrepresentation: The product significantly differs from the description and preview images provided on the product page.
• Accidental Duplicate Purchase: You accidentally purchased the same digital product twice within a 24-hour period.

3. Non-Refundable Circumstances

We generally cannot issue refunds for:

• “Change of mind” after the digital file has been accessed or downloaded.
• Lack of software knowledge (e.g., not knowing how to use Canva, though we provide tutorials).
• Requests made after the 14-day window has expired.

4. How to Request a Refund

To initiate a refund, please follow these steps:

1. Email our support team at: support@artisananthology.xyz
2. Include your Order Number and the email address used for the purchase.
3. Briefly describe the issue (e.g., “The Canva link is showing an error”).

5. Refund Processing Time

Once your request is received, our team will review it within 24–48 hours. If approved:

• The refund will be processed immediately.
• A credit will automatically be applied to your original method of payment (Credit Card, PayPal, etc.).
• Please allow 5–10 business days for the refund to reflect on your bank statement, depending on your financial institution.

6. Contact Information

For any questions regarding our Refund and Return Policy, please contact us:

Business Address: 5900 Balcones Drive Ste 100 Austin TX 78731

📧 Email: support@artisananthology.xyz

🌍 Website: artisananthology.xyz

We are always happy to help resolve issues to ensure you enjoy your digital experience with Artisan Anthology.